FAQ
What is the shipping time for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver.
Do you ship worldwide?
Yes, we do. We ship worldwide.
Where do the products come from?
Our office is in Figino, Switzerland. Our international warehouse is in China.
Do you provide tracking information?
Yes, after three days of your order, you can send a request via email at team.patindastore@gmail.com and we will give you the tracking information.
I am missing some items from my order, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Please send us a picture of the damaged item to the email address: team.patindastore@gmail.com and, we will send you a similar replacement item as soon as possible.
Where are you located?
We are in Figino, Switzerland.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at team.patindastore@gmail.com.
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we do make the payment, provided the claim lodged is within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.
We take 2-4 days to process your order and then 2-3 weeks to deliver.
Do you ship worldwide?
Yes, we do. We ship worldwide.
Where do the products come from?
Our office is in Figino, Switzerland. Our international warehouse is in China.
Do you provide tracking information?
Yes, after three days of your order, you can send a request via email at team.patindastore@gmail.com and we will give you the tracking information.
I am missing some items from my order, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Please send us a picture of the damaged item to the email address: team.patindastore@gmail.com and, we will send you a similar replacement item as soon as possible.
Where are you located?
We are in Figino, Switzerland.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at team.patindastore@gmail.com.
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we do make the payment, provided the claim lodged is within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.